{"id":2685,"date":"2026-07-02T23:42:33","date_gmt":"2026-07-02T20:42:33","guid":{"rendered":"https:\/\/www.yukoil.com\/?page_id=2685"},"modified":"2026-10-05T13:21:05","modified_gmt":"2026-10-05T10:21:05","slug":"support","status":"publish","type":"page","link":"https:\/\/www.yukoil.com\/en\/support\/","title":{"rendered":"Technical support"},"content":{"rendered":"<p class=\"yk-lead wp-block-paragraph\">The right lubricant is not only protection for your equipment but also real savings on maintenance. <strong>YUKOIL Technical Support<\/strong> helps clients and partners make the right choice: from product selection to analyzing oil performance in real-world operating conditions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is included in technical support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Specialists from the technical support department of JV YUKOIL LLC provide prompt and professional consultations in the following areas:<\/p>\n\n\n\n<div class=\"wp-block-group yk-tiles is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Selection of lubricants according to the requirements of equipment manufacturers - vehicles and industrial equipment<\/li>\n\n\n\n<li>Selecting equivalents of other manufacturers' products<\/li>\n\n\n\n<li>Provision of technical documentation: product descriptions, quality passports, test reports<\/li>\n\n\n\n<li>Organization of training events for technical and sales personnel<\/li>\n\n\n\n<li>Conducting an enterprise audit for optimal and safe use of lubricating materials.<\/li>\n\n\n\n<li>Organization and support of tests in vehicles and industrial equipment<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Contact Department <strong>YUKOIL Technical Support<\/strong> You can call, email, or use the form on the website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Programs for clients and partners<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For enterprises in various industries, JV YUKOIL LLC offers three specialized technical support programs.<\/p>\n\n\n\n<div class=\"wp-block-group yk-program is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">The \u00abTEST\u00bb Program\u00bb<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Testing of lubricants on customer's equipment<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The \u00abTest\u00bb program allows you to check the effectiveness of VUKO lubricants directly on the customer's equipment before deciding to switch to new products.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">For whom is it intended?<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">For new clients in the fields of auto transport, agriculture, and repair and construction services.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">How does the test take place<\/h5>\n\n\n\n<div class=\"wp-block-group yk-steps is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group yk-step is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Stage 1 \u2014 Preparation<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consultation with a technical specialist<\/li>\n\n\n\n<li>Definition of technique and node for testing<\/li>\n\n\n\n<li>Program and regulations coordination<\/li>\n<\/ul>\n<\/div>\n\n<div class=\"wp-block-group yk-step is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Stage 2 - Testing<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Test program signing<\/li>\n\n\n\n<li>Lubricant filling into a designated unit<\/li>\n\n\n\n<li>Sampling for laboratory analysis<\/li>\n<\/ul>\n<\/div>\n\n<div class=\"wp-block-group yk-step is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Stage 3 \u2014 Result<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Test Results Report<\/li>\n\n\n\n<li>Feasibility study for the use of the product<\/li>\n\n\n\n<li>Practical recommendations for optimal use<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The client receives objective data for decision-making and a real opportunity to optimize lubricant costs.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group yk-program is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">PROGRAM \u00abMONITORING\u00bb<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Laboratory analysis of oil condition to extend equipment life<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The \u00abMonitoring\u00bb program is a regular analysis of the condition of lubricants in the client's equipment. It helps to identify problems before failure, adjust replacement intervals, and extend the service life of the machinery.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">For whom is it intended?<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">For businesses in the road transport, agricultural, and repair and construction services sectors.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">How is it done<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aligning the monitoring program with the technical support specialist<\/li>\n\n\n\n<li>Specialist visit to the client and sampling from equipment<\/li>\n\n\n\n<li>Laboratory analysis and recommendation development<\/li>\n\n\n\n<li>Provision of detailed laboratory reports<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">What does the program give?<\/h5>\n\n\n\n<div class=\"wp-block-group yk-benefits is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Warning<\/strong><br>Detecting deviations in equipment operation before failure \u2013 without unplanned downtime.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Recommendations<\/strong><br>Selection of optimal lubricant and replacement intervals, taking into account the actual condition of the equipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Optimization<\/strong><br>Reduced downtime, increased equipment lifespan, and lower operating costs.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Increased productivity and stability of equipment operation, and real savings on its maintenance.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group yk-program is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">YUKOIL ACADEMY Program\u00ab<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Technical training for partner and customer staff<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">YUKOIL Academy is a comprehensive set of technical seminars for the technical and sales staff of partner enterprises. The training enhances employee qualifications in the field of lubricants and directly impacts the quality of product selection and sales performance.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">For whom is it intended?<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">For businesses in various sectors \u2014 from auto transport to the agro-sector and industry.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Learning topics<\/h5>\n\n\n\n<div class=\"wp-block-group yk-tiles is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Characteristics of Lubricants for Various Industries and Operating Conditions<\/li>\n\n\n\n<li>Product selection and optimization considering manufacturer tolerances<\/li>\n\n\n\n<li>Features of lubricant application for various nodes and equipment<\/li>\n\n\n\n<li>Advantages and experience of using VUKO products on real projects<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Format of conduct<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Training is organized individually \u2013 at the customer's site, in a rented conference room, or at the production facilities of JV YUKOIL LLC.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">How to participate<\/h5>\n\n\n\n<div class=\"wp-block-group yk-tiles yk-numbered is-layout-flow wp-block-group-is-layout-flow\">\n<ol class=\"wp-block-list\">\n<li>Apply through the form on the website<\/li>\n\n\n\n<li>Align the topic and training program<\/li>\n\n\n\n<li>Agree on the date, place, and time of the event<\/li>\n\n\n\n<li>Ensure employee participation<\/li>\n<\/ol>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Employees gain practical knowledge for the correct selection of lubricants\u2014this improves customer service quality and stimulates sales growth.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Additional video materials<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">On the YUKOIL Academy YouTube channel we publish videos about our products, their technical properties and application features. These are supplementary training materials that complement our main seminars and training programs.<\/p>\n\n\n\n<div class=\"yk-yt\"><a href=\"https:\/\/www.youtube.com\/user\/yukolubricants\" target=\"_blank\" rel=\"noopener\" aria-label=\"YUKOIL Academy \u2014 YouTube\"><svg viewbox=\"0 0 90 64\" width=\"56\" height=\"40\" aria-hidden=\"true\" focusable=\"false\"><rect width=\"90\" height=\"64\" rx=\"14\" fill=\"#FF0000\"\/><path d=\"M36 18v28l24-14z\" fill=\"#fff\"\/><\/svg><span>YUKOIL Academy<\/span><\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"wp-block-group yk-faq is-layout-flow wp-block-group-is-layout-flow\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>How to get YUKOIL technical advice?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-1\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Contact the technical support department of JV YUKOIL LLC by phone, email, or through the feedback form on the website. A specialist will respond and select the optimal solution for your equipment.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>What industries are technical support programs available for?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-2\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The \u00abTest\u00bb and \u00abMonitoring\u00bb programs are focused on auto transportation, agriculture, and repair and construction services. YUKOIL Academy is for businesses in any industry.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\"><strong>Where can YUKOIL Academy training take place?<\/strong><\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-3\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The format is agreed upon individually: customer visit, rented hall, or production facilities of JV YUKOIL LLC.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group yk-cta is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Leave an application<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Would you like to learn more or participate in one of the programs? <a href=\"https:\/\/www.yukoil.com\/en\/contact\/\" data-type=\"page\" data-id=\"547\">Fill out the form<\/a> A technical support specialist will contact you shortly.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The Technical Support Department of YUKOIL LLC \u2013 selection of lubricants, Test programs, Monitoring, and YUKOIL Academy for clients and partners.<\/p>","protected":false},"author":1,"featured_media":3984,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2685","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0422\u0435\u0445\u043d\u0456\u0447\u043d\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430 YUKOIL: \u0422\u0435\u0441\u0442, \u041c\u043e\u043d\u0456\u0442\u043e\u0440\u0438\u043d\u0433, \u0410\u043a\u0430\u0434\u0435\u043c\u0456\u044f<\/title>\n<meta name=\"description\" content=\"\u0412\u0456\u0434\u0434\u0456\u043b \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u043e\u0457 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438 \u0422\u041e\u0412 \u00ab\u0421\u041f 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